Shipping policy

Shipping Policy – GupShupCups

Thank you for shopping with GupShupCups!
We aim to deliver your favorite cups quickly, safely, and reliably. Please read the details of our shipping process below.

1. Order Processing Time

  • All orders are processed within 1–2 business days after successful payment.

  • Orders placed on weekends or holidays will be processed on the next working day.

  • In case of high order volume or stock verification delays, processing may take slightly longer. We will keep you informed.

2. Shipping & Delivery Time

  • We deliver across India through trusted courier partners such as Delhivery, Bluedart, Xpressbees, etc.

  • Typical delivery time after dispatch is:

    • Metro cities: 3–5 business days

    • Tier 2 & Tier 3 cities: 4–7 business days

    • Remote locations: 7–10 business days

  • Delivery timelines may vary due to weather, festivals, strikes, or courier delays—these are beyond our control.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.

  • For any special bulk orders, customized shipping rates may apply.

4. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with the tracking number and tracking link.

  • Tracking might take 12–24 hours to get activated after dispatch.

5. Incorrect Shipping Information

  • Please ensure your shipping address and phone number are correct at the time of checkout.

  • If a package is returned due to an incorrect or incomplete address, the customer will have to pay re-shipping charges.

6. Damaged or Missing Items

We pack every product safely with multiple layers of protection.
However, if your product arrives damaged:

  • Please record an unboxing video clearly showing the damage.

  • Share it with us within 24 hours of delivery at our support email/WhatsApp.

  • We will review and provide a replacement if approved.

Orders without an unboxing video may not qualify for replacement.

7. Delayed Delivery

  • GupShupCups is not responsible for delays caused by courier partners or unforeseen circumstances.

  • Refunds will not be issued for delays outside our control.

8. Return-to-Origin (RTO) Orders

If the courier returns your package back to us due to:

  • multiple failed delivery attempts

  • unreachable phone number

  • customer refusal to accept delivery

Shipping charges will not be refunded. Re-shipping charges will apply if you want the order sent again.

9. International Shipping

Currently, we do not offer international shipping.

10. Contact Us

For any shipping-related concerns, contact us at:
📩 itzharshitg@gmail.com

We’re here to help!