Refund policy

Return & Refund Policy – GupShupCups

At GupShupCups, we value your satisfaction and aim to provide the best quality products with care. Please read our return policy carefully before placing your order.

1. Returns for Damaged Products

  • We do not accept returns for products that are damaged after delivery or due to customer mishandling.

  • If your product arrives damaged or defective, please share a clear unboxing video within 24 hours of delivery via our support email or WhatsApp.

  • Once verified, we will resolve the issue promptly with a replacement or suitable solution.

2. Returns for Personal Preference

If you wish to return a product because you don’t like it or have changed your mind, you may request a return within 3 days of delivery.

Please note:

  • Return shipping charges must be borne by the customer.

  • The product must be unused, in its original packaging, and in resellable condition.

  • After we receive and inspect the returned item, a refund will be issued (excluding original shipping charges).

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or custom-made items

  • Fragile items

  • Products purchased during sales or special offers

4. Refunds

  • Refunds will be initiated to your original payment method within 5–7 working days after the returned item passes our quality check.

  • Processing time may vary depending on your bank or payment provider.